Go to Device Manager - HTC HID Pen Device - Properties - Update Driver - Browse My Computer. Let me pick. Version 1.0.0.4. Xda-developers Legacy & Low Activity Devices HTC Shift Shift General New drivers from HTC by thaihugo. XDA Developers was founded by developers, for developers. It is now a valuable resource for people who. Where is the Wacom driver listed in Device Manager. Discussion in 'Asus' started by Lazaruspl, Dec 11, 2006. I think it's the two HID-compliant devices under Mice and other pointing devices, but not sure because the BT mouse is one of them and the tablet pointer the other. Lazaruspl Pen Pal - Newbie. Messages: 43.
Posted byBamboo Pen
4 years agoI recently upgraded (clean install) to Windows 10 and since then, I have not been able to configure my tablet. I am now totally out of ideas and I would very much appreciate some help on this. Thanks.
I installed the latest drivers (5.3.5-3) and it consistently says
There is a problem with your tablet driver. Please reboot your system. If the problem persists reinstall or update the driver. |
Needless to say, none of these extremely helpful recommendations actually do anything to fix the problem, and the 'problem' it mentions cannot be Googled because of how incredibly vague it is. In fact, it could be a different problem every time and I wouldn't even know (does anyone know if there are log files, and if so where one might find them?).
I have found many proposed solutions to problems that have the same or similar symptoms, but none have fixed it.
- I have tried turning it off and on again.
- I have tried restarting the WTabletServiceCon service.
- I have tried removing both 'My Preferences' as well as 'All User Preferences'.
- I have tried uninstalling and reinstalling the drivers.
- I have tried removing all the wintab* files from system32 and syswow64 before reinstalling the drivers.
- I have tried disabling TabletInputService.
- I have tried plugging in my tablet while my PC was disconnected from the Internet to make sure Windows didn't install it's own drivers instead.
- I have tried two older driver versions.
- I have tried using a few different USB ports.
- I have tried offering the tablet driver words of encouragement before clicking on Wacom Preferences.
Additional info: | |
---|---|
Tablet model | CTL-470 (Bamboo Pen) |
Windows | 10 Professional 64-bit |
Driver versions tested | 5.3.5-3, 5.3.3-3, 5.3.2-1 Edit: upon calling Wacom support, they instructed me to install 5.3.3-2, which didn't work either |
Services in services.msc | WTabletServiceCon ('Wacom Consumer Service')1 running and set to restart on failure |
Background processes/daemons | only WTabletServiceCon.exe1 |
Antivirus | Windows Defender only (and there are no detected items) |
Programs and Features | Wacom (5.3.5-3), WebTablet FB Plugin 32 bit (2.1.0.7), WebTablet FB Plugin 64 bit (2.1.0.7) |
Device: | Driver: |
Wacom Tablet | kidkmdf.sys, wachidrouter.sys, wdfcoinstaller01009.dll |
HID-compliant digitizer | n/a |
HID-Compliant Mouse | mouclass.sys, mouhid.sys, wacomrouterfilter.sys, wdfcoinstaller01009.dll |
HID-compliant pen | n/a |
HID-compliant vendor-defined device | n/a |
1. I seem to remember on Windows 7 having more than just one Wacom service/daemon running at a time. There was something about a 'Host Something-or-other' and possibly other processes as well if my memory is correct. This could be related to the problem, or it could be another symptom. It is also possible that those processes were from the Intuos drivers that I also had installed for another device I was using at the time, and yes, I have also tried installing that as well on Windows 10 and it didn't help or start the background processes I remember.
Edit 2: I finally found the issue and managed to bodge it until I can do a proper fix of my system. I have attached my reply to Wacom support so hopefully nobody else will ever have to go through this
Aha! It wasn't updates, but you reminded me of something that ended up fixing my problem (or at least temporarily kludging/bodging it). I'll explain in detail in case anyone else ever has this problem.
The Windows developers have set Windows up to use hard links for everything. The problem with this arises when you try to move the Program Files folders to an external drive, which is very important for me because I have an SSD and I can't fit my Program Files onto C:.
One way to move Program Files (the broken but correct way) is to use the registry. There's a few registry keys you change and then software starts installing to a new place, but that doesn't work when you move it to another drive. It will work for some programs but not others, more accurately. Windows system programs (Internet Explorer, Windows Defender, etc.) use hard links to keep track of where their files are, so Windows Update will fail every time there's a cumulative update.
The other (better / incorrect) way is to use symbolic links. That's how I did it on Windows 7 because I didn't know about the relevant registry keys at the time, but when I upgraded I decided to try doing it the 'correct' way, which caused a whole slew of problems.
The issue with my Wacom drivers was being caused most likely by the Wacom drivers / preferences being unable to find certain files (maybe in Common Files or possibly just in the Program Files directory itself, depending on how the program determines where to find its files).
For now, what I have done is copied my C:Program Files folder (which contains Common Files and certain other programs for some reason I cannot fathom) and merged it into my Q:Program Files folder and then changed the registry so only the Q:Program Files folder is used. Windows Update still won't work because of the hard link problem, but the Wacom Preferences program works fine now.
At some point (when I have access to Windows installation media and some spare time) I'll completely remove the C:Program Files* folders (from safe mode or my Linux install), replace them with symlinks to Q:Program Files (from safe mode), and then return all the registry keys in HKLMSOFTWAREMicrosoftWindowsCurrentVersion so they all point back to their (imaginary) locations on C:. That should fix the Wacom drivers and Windows Update.
On your end, it might pay off to just change the software so it checks in a few different locations. Ideally it shouldn't have to change just to make up for Microsoft's shoddy programming, but it would solve some problems and prevent some headaches. Instead of just crashing with a vague error message, it would be a good idea to check the registry and look in all the related locations (CommonFilesDir, CommonFilesDir (x86), CommonW6432Dir, ProgramFilesDir, ProgramFilesDir (x86), ProgramFilesPath, and ProgramW6432Dir) for the files it's trying to find.
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